Frequently Asked Questions
Everything you need to know about shopping with PPD Performance.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I process a return or exchange?
If you are not satisfied with your purchase, you can return items within 30 days of delivery. Products must be unworn, unwashed, and in their original packaging with tags attached.
How do I know which size will fit me best?
Each product page includes a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite garments to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Are your materials sustainably sourced?
PPD Performance is committed to quality and ethics. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our fashion is both durable and responsible.
Can I track my order once it has shipped?
Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.